Frequently Asked Questions
Everything you need to know about shopping at The Rock Inn.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are the products at The Rock Inn covered by a warranty?
Yes, all our products come with a standard 1-year manufacturer warranty against defects in materials and workmanship to ensure you receive the highest quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but we have a 1-hour window for any changes or cancellations. Please reach out to our customer service team immediately if you need to modify your order.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.